Renfe to improve check-in access in train stations
21 February, 2024Renfe is preparing to modernise sales operations on board trains and the access check-in process at stations as well as management, communication, support and maintenance services. This innovation will involve an investment of over €5 million.
This project will optimise access control processes, the control of passenger presence on board Renfe trains and will facilitate the work of interveners such as carrying out after-sales procedures or other cross-selling operations with other products.
The aim of this investment in the renewal of terminals and integral management of communications is to improve the quality of service perceived by the customer and the provision of a personalised customer service. The terminals will be distributed in both public service and commercial service stations: 2,250 terminals for on-board staff and 2,300 thermal printers for ticket issuance.