16.04.2024 | 22:29

British Airways Holidays awards Riu Plaza España hotel

14 June, 2023

Tour operator British Airways Holidays has awarded its Customer Excellence Awards 2022 to six RIU Hotels & Resorts hotels worldwide, one of which is in Spain, the Riu Plaza España in Madrid. This establishment received an overall score of 4.7 out of 5 stars.

British Airways Holidays collects these reviews through Feefo, an independent platform where customers leave reviews of their experience at the hotels they visit. Guests rate their stay based on location, service, cleanliness of facilities and quality of sleep and give an overall score out of five stars.

The operator collected more than 67,000 independent reviews in 2022 and awards a total of 540 Customer Excellence Awards 2022 worldwide to recognise the top-rated hotels.